Organizational Behavior


Organizational Behavior

About the Exam

The DSST Human Resource Management is a multiple-choice exam designed to evaluate whether candidates possess the knowledge and understanding that would be gained by taking a lower level college course in human resource management which includes the following content: overview of the human resource management field; human resource planning, staffing, training and development; performance appraisals; compensation issues; safety and security issues; employment law; and labor relations.

The exam contains 100 questions to be answered in 2 hours.

Exam Outline

This exam was developed to enable schools to award credit to students for knowledge equivalent to that learned by students taking the course. This exam covers topics such as individual processes and characteristics, interpersonal and group processes, and change and development processes. The exam contains 100 questions to be answered in 2 hours.


The following is an outline of the content areas covered in the examination. The approximate percentage of the examination devoted to each content area is also noted.

I. Organizational Behavior Overview – 10%
a. The field of organizational behavior i. Definition and framework ii. Fundamental concepts iii. History
b. The study of organizational behavior i. Scientific approaches ii. Research designs iii. Data collection methods

II. Individual Processes and Characteristics – 30%
a. Perceptual processes
b. Personality
c. Attitudes and emotions
d. Learning Processes
e. Motivation
f. Work Stress

III. Interpersonal and Group Processes – 30%
a. Group Dynamics
b. Group Behavior and conflict
c. Leadership and influences
d. Power and politics
e. Communication processes

IV. Organizational Processes and Characteristics – 15%
a. Organizational decision-making
b. Organization structure and design
c. Organization culture

V. Change and Development Processes – 15%
a. Basic processes
b. Concepts of change
c. Applications and techniques of change and development