Principles of Supervision

About the Exam

The DSST Human Resource Management is a multiple-choice exam designed to evaluate whether candidates possess the knowledge and understanding that would be gained by taking a lower level college course in human resource management which includes the following content: overview of the human resource management field; human resource planning, staffing, training and development; performance appraisals; compensation issues; safety and security issues; employment law; and labor relations.

The exam contains 100 questions to be answered in 2 hours.

Exam Outline

This exam was developed to enable schools to award credit to students for knowledge equivalent to that learned by students taking the course. This exam tests the knowledge of the roles and responsibilities of the supervisor; planning, organization and staffing; directing at the supervisory level; legal issues; stress management; union environments; and quality concerns. The exam contains 100 questions to be answered in 2 hours.

EXAM CONTENT OUTLINE

The following is an outline of the content areas covered in the examination. The approximate percentage of the examination devoted to each content area is also noted.

I. Roles and Responsibilities of Managers and Supervisors – 20%
a. Evolution of management/supervision
b. Knowledge and skill requirements
c. Managerial roles
d. Levels of management
e. Business ethics and corporate social responsibility

II. Management Functions – 50%
a. Planning
b. Organizing and staffing
c. Leading
d. Controlling

III. Organizational Environment – 30%
a. Legal, political, economic and social
b. Labor-management relations (e.g. unions vs. non-union, exempt vs. non-exempt)
c. Organizational culture
d. Diversity and inclusion
e. Global
f. Sustainable environments
g. Organizational change
h. Workplace safety and security

 

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